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2 Overhill Road, Suite 330
Scarsdale NY 10583
Phone: 914.722.9440
Fax: 914.722.9441

Scarsdale Integrative Medicine
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Practice Policies


practice policies
Initial Consultation

We can be your primary care or your specialist consultant. Please let us know clearly what you are coming in for.

If you want an annual physical or initial primary care visit, you will see our Medical Doctor or Nurse Practitioner. Medical history taking, physical exam and Basic blood work will be done. This visit will be billed through insurance.

If you want a Functional Medicine consultation, you can see our MD with board certification in holistic integrative medicine or our Naturopathic Doctor. A one hour consultation, focused physical exam and comprehensive nutritional blood work will be done. This visit is fee for service and is not covered by insurance.

Follow-Up Consultations

After your initial visit, you will be scheduled for a follow-up visit two weeks later. This second visit will be with a practitioner to go over your initial blood work. Full blood work interpretation will only be done via a face-to-face visit.

Contact

To make your appointment, please call the office at (914)-772-9440. Messages left after business hours will be returned by the next business day. When leaving a message please include the following information:

• Full name (please spell your last name)

• The reason for your call
• A callback number with the best time to return your call

All patients are required to subscribe to our Patient Portal, where confidential email exchanges about your personal health issues can be accomplished with our practitioners. Your appointment reminders, practice updates and promotions will be delivered via our Patient Portal.

Cancellation

Please notify the office as soon as possible regarding cancellations or changes. There is a 24-hour cancellation fee of $50.00 applied to all scheduled appointments including phone appointments. You may leave us a message after hours.

payment options
Prescriptions

The prescription refill period for chronic stable medication is 6 months. The prescription refill period for conditions that need monitoring is 3 months. Note: a prescription refill request cannot be fulfilled if it is a new medication to our practice and if you have not been seen by our doctor within 3 months.

Patient Portal Connect subscribers can email the doctor directly with their prescription renewal requests and will get your prescription refill within 24 hours through e-Rx. Or you can have your pharmacist fax prescription requests directly to the office for refills. Our fax number is (914)722-9441. Please give us at least 72 hours to process your request.

Controlled Medications

Sleeping medication, ADD medication, sedative, strong pain killers, testosterone and antibiotics will not be prescribed without proper assessment, thus requiring an office visit. A monthly visit is required for ongoing controlled medications.

Phone Consultations

We offer phone consultation or video consultation appointments. These types of appointments are fee for service. Please call our office at (914)722-9441 to schedule these appointments and to get pricing.

Labs

It can take 2-3 weeks to receive final lab test results. Interpretation of lab results will not be discussed over the phone. Patient Portal subscribers will receive an email via the Patient Portal that notifies them of the availability of lab and test results in their Personal Health Record. Lab and test results in the Patient Portal may be viewed, printed, downloaded and forwarded immediately.

Non-subscribers may obtain copies of their lab and test results by visiting the office or requesting copies via mail or fax, which may take 72 hours. You will be charged $.75 for each page being copied. If there are abnormal lab results that need immediate attention your Practitioner will contact you. Do not be alarmed if some of your results are high or low, as these will be discussed in detail at the time of your appointment.

payment options
AccuReference

We have a contract with AccuReference. If your EOB (Explanation of Benefits Statement) from your insurance carrier states that you are responsible for a portion of the lab bill, you can disregard it, since all deductibles will be waived as a courtesy.

AccuReference is out of network with BCBS. If you have BCBS, you will be receiving a check from your insurance carrier. Simply sign the back of the check and send it to AccuReference or bring it in to our office and we will give it to our AccuReference representative.

Labcorp/Quest Laboratories

LabCorp and Quest will file claims directly with your insurance carriers. Once your insurer has processed your claim, you will receive an explanation of benefits (EOB) from your insurer informing you of the amount it will pay for your laboratory services. EOB is not a bill, but it may indicate that a balance remains, which is your responsibility. That balance may include your copayment, deductible, or other costs outlined in your terms of coverage. Your insurer will inform LabCorp and Quest about any balance you owe, and the laboratory will send you a bill for that amount.

Referrals

All patients must request referrals during an office visit and in-person meeting with their practitioner, unless the conditions were discussed and evaluated in prior visits. Please give us 72 hours to process electronic referrals.

Supplements

Please schedule a consultation with our Nutritionist or Naturopathic Doctor to formulate your vitamin regimen. Functional Medicine members receive 20% off on supplement purchases. Please note that we have a strict NO RETURN POLICY on supplements.

Financial Agreement

We require a credit card on file, which you can use to pay all of your co-pays, visits, wellness procedures and supplements. This will make your check out easy and simple.

You may use all major credit cards, bank issued debit cards or a HAS/FSA card. We will bill you first. If outstanding charges are not paid by other means within 30 days, we will charge the credit card on file. This policy does not restrict your right to appeal any charge made to your credit card. Should you feel that we have charged your card in error, please contact our billing department.

All services, including prepaid packages and supplements are non- refundable.

Please call our office at (914)722-9440 with your questions or to schedule an appointment.